Principles of Management Discussion Post

Principles of Management Discussion Post
I need replies for two Principles of Management discussion post. Each reply needs to be a minimum of 300 words, in APA format, and have 1 scholarly source.

Do not simply revisit what was discussed in the thread, but add information from the unique article you researched on the concept and compare the findings. Did the findings of the article you found and the articles used in the original thread agree, disagree, address different aspects of the concept? Only the substantive part of the response will be counted toward the word count.

Principles of Management Discussion Post

Here is the first post:

According to M: Management 6th Edition, Benchmarking is the search for best-in-class performance among competitors in your product market, and comparing their practices and operations with your own (Bateman, T. S., et al, 2020).

“Benchmarking sustainability performance: the next step in building sustainable business models” is an academic paper by Elliot Maltz, Henry Bi1 and Mark Bateman exploring the potential uses and effects of competitive benchmarking in building sustainable businesses. Benchmarking is an invaluable tactic, but the actual application of information gleaned from it can be very difficult for businesses to do cleanly. In their paper, the authors seek to provide a data-driven and quantifiable approach to developing benchmarking habits and sustainability projections robust enough to be used in any industry (Maltz, E. 2018).

Elliot Maltz states that putting a focus on benchmarking against leading companies may not just “help a specific company understand how to maintain high sustainability performance but also find standardized practices that can help entire industries improve” (p. 2, 2018). The study provides an in-depth analysis of the many strategic issues found with both sustainability and benchmarking, and how quantified data from various aspects of a business can help managers make the best decisions both in benchmarking and in sustainable practices. This information is not only useful for sustainability managers, but for business rating agencies (Maltz, E. p. 13, 2018)

Benchmarking can be an incredibly useful strategic and diagnostic tool for businesses in any industry. By observing and comparing leading-edge companies, other firms can glean information on how they can improve their own operations, as well as gain an understanding of the market they participate in at large. Benchmarking is not only useful for the company or firm in question, but the market as a whole. As Elliot explains, the collaboration and competition brought about by benchmarking can lead to cascading changes in an industry, rounding out and improving the market as a whole (2018). There are many ways of performing benchmarking, available for both firms and consumers alike.

Principles of Management Discussion Post

Of course, benchmarking is not without its share of faults. Not all aspects of a peer company are available for easy viewing, which can lead to misperception and “missing pieces” of the benchmark. Benchmarking requires plenty of time and resources to effectively conduct and implement, with blind implementation leading to companies in worse positions than they started. In the report “Benchmarking Business Analytics Techniques in Big Data”, Catia Oliveira, Tiago Guimarães, Filipe Portela, and Manuel Santos bring the pros and cons of benchmarking to the modern age of information. In their report they state that companies have a lot to gain from analysis and benchmarking using the wealth of information available in our daily lives, but the prospect of large-scale data mining comes with a lot of challenges (Oliveira, C., et al, 2019).

According to Oliveira, one of the biggest challenges of using data mining in benchmarking in the age of big data is the sheer volume of information available for processing, and the lack of appropriate tools being widely available for the issue. In the report, the authors utilize benchmarking methodology to find the best tools for particular aspects of data mining, as well as how they can be improved and combined to get the best available efficiency for handling mass data analysis. (Oliveira, C., et al, 2019).This report shows how the practice of benchmarking can be applied to any field in our modern lives, and not just by company managers. This data-driven sentiment shared by Elliot Maltz, who states that benchmarking is also vital for rating agencies and consumers making purchasing decisions as well (2018).

By making these comparisons, we not only seek to improve not only business operations, but competitiveness and market value as a whole. Careful implementation of information gleaned from benchmarking lets us continually refresh this competition and grow the market, while providing opportunities for horizontal and vertical integration and diversification of a firm.

In the end, benchmarking is all about observation, recognition, and integration. One verse dealing with observation is Matthew 28:20, “Teaching them to observe all that I have commanded you. And behold, I am with you always, to the end of the age” (ESV). Another relevant verse can be found in Acts 20:28. “Pay careful attention to yourselves and to all the flock, in which the Holy Spirit has made you overseers, to care for the church of God, which he obtained with his own blood.” (ESV). By paying attention not only to ourselves, but our peers as well, we can seek to reach a better understanding and community with one another- not unlike the competition-driven market fueled by benchmarking.

Here is the second post:

“Persuasion is not what many people think: merely selling an idea or convincing others to see things your way. Don’t assume that it takes a “my way or the highway” approach, with a one-shot effort to make a hard sell and resisting compromise. Usually it is more constructive to consider persuasion a process of learning from each other and negotiating a shared solution.” (Bateman et al., 2019)

The article, Key Skills in Business Communication – Business, is written by Elena Ciortescu and was compiled to discuss valuable communication skills required of business professionals specifically in regard to the art of persuasion. It focuses primarily in the realm of incorporating persuasion into public speaking requirements stressing the importance of how persuasion can be used to develop trustful relationships, thus, enabling one to connect on a personal level with individual audience members in order to influence them toward an intended outcome. The writer provides statistical findings on studied responses of audience members toward communicators and relevant examples of leaders, such as Jeffrey Bezos, who have mastered the communication skill of persuasion with the goal of identifying key points of connection that a speaker must develop with their audience to ultimately connect with them. The theme that resonates throughout the article is the significant impact that building trust with audience members has on the ultimate goal of persuasion skills. The concepts of trust and persuasion are closely related throughout this article.

Successful business leaders throughout history have come to realize and master the art of effective communication. This involves communication within their own organization as well as communication with their consumer base. Communication is often seen as merely a conveyance of information, which is not entirely untrue; however, the most effective leaders have incorporated a vital sub-component of communication – the art of persuasion. This is essential to reframing a person’s perspective to see something as the communicator desires it to be seen. While convincing a person to see a vision, a product, or a service from the business leader’s point of view may ultimately entail changing that person’s view to more closely resemble their own, the path toward this change of perspective requires delicate persuasion skills, and effective persuasion requires building trust. The article identifies seven key factors that contribute to a person’s trust in another – “…people trust those who are competent, people trust those who are similar to them, people trust those who show empathy, people trust those with integrity, people trust those who are reliable, people trust those who involve them, people trust those who trust them” (Ciortescu, 2020). A leader who is capable of successfully persuasion will find that the object of persuasive communication must come second to relationship development.

When trying to persuade a potential customer, client, or team member, it is important to remember that one is asking that person to alter their current view or maybe in some cases to develop a new opinion. Most people have existing world views, presumptions, or preconceived notions based on a variety of available information that cause them to think in a certain way which may or may not align with the intentional outcome of the communicator. An effective leader must identify information that is critical to the object of their concern and couple that with careful selection of the components will either help or hinder the ultimate objective. Divulge too much unnecessary information and it may dissuade an audience from embracing the idea; withhold too much essential information and the factor of trust will be jeopardized. This selection process is delicate and can significantly affect the outcome. In an article called, Persuasion: The Art of Changing Worldviews, Simone Galperti addresses this challenge – “…people’s reluctance to change worldview adds constraints and opportunities for persuaders relative to the standard case with fixed worldviews. They are forced to communicate more openly and clearly in order to overcome that reluctance, but can also conceal worldview-changing evidence, which raises novel trade-offs and design questions” (Galperti, 2019). The ability to balance between building a trustful relationship and applicable information sharing to achieve an end goal separates successful leaders from those who flounder in their attempts to connect with their professional environment. Productive implementation of effective persuasion skills requires that a leader maintain the balance of giving their audience what they need and also what they want even if the two do not initially coincide. In other words, persuasion may require one to convince someone that they need what they do not want or want what they do not need; this embodies the goal of profitable marketing.

Persuasion may not always be a direct verbal act of communication. When looking at the life of Jesus, there are many examples of both verbal and nonverbal persuasion skills demonstrated throughout His life. However, one of the most gripping illustrations of His persuasion was demonstrated during his execution. When Jesus was hung on the cross, He was hung with two criminals. There is no indication that Jesus tried to verbally persuade the criminals to repent of their sins and to accept him as their Savior. However, as they hung there with him, one of them noted Jesus’ verbal and nonverbal responses to those who crucified Him and was persuaded that Jesus was indeed the innocent Son of God. Only after the thief addresses Jesus and repents does Jesus speak to him. This exchange is seen in Luke 23:39-43 – “Then one of the criminals who were hanged blasphemed Him, saying, ‘If You are the Christ, save Yourself and us.’ But the other, answering, rebuked him, saying, ‘Do you not even fear God, seeing you are under the same condemnation? And we indeed justly, for we receive the due reward of our deeds; but this Man has done nothing wrong.” Then he said to Jesus, ‘Lord, remember me when You come into Your kingdom.’ And Jesus said to him, “Assuredly, I say to you, today you will be with Me in Paradise’” (NKJV). Jesus’ conduct on the cross was enough to persuade the thief not only that he was a sinner, but also that Jesus had the capability and authority to save his soul. This should inspire us to lead not only in word but also in conduct as it will play a significant role in the effectiveness of our persuasion skills.

Principles of Management Discussion Post

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