Information Technology and Organizational Learning

Information Technology and Organizational Learning

School of Computer & Information Sciences ITS-631- Operational Excellence Chapter 10 – Information Technology and Organizational Learning


Digital transformation is defined as the changes associated with the applications of digital technology within every of human society

The challenge becomes how to get IT more engaged with the buyer community

Review the six approaches for IT to be more engaged:


Third-party market analysis/reporting

Predictive analytics

Consumer support departments


Focus groups

Requirements without Users and Input

Technology generates change called digital disruption

Challenge in disruption is the inability to predict the consumers wants and needs

Graphic depiction of the relationship between technology advancements and market needs (figure 10.2)

Porter’s Five Forces


New Entrants




Langer’s Driver/ Supporter model

Figure 10.6 depicts the life cycle of any application or product

Organizational Learning and the S-curve

When designing a new application or system, the status of that product’ s S-curve should be carefully correlated to the source of the requirements.

S-curve analysis (Table 10.3)

IT Leader in Digital Transformation Era

The IT leader must become more innovative.

Quality requirements will be even more complex

Dynamic interaction among users and business teams will require the creation of multiple layers of communities of practice.

Application analysis, design, and development must be treated and managed as a living process; that is, it never ends until the product is obsolete (supporter end). So, products must continually develop to maturity.

Organizations should never outsource a driver technology until it reaches supporter status.

How Technology Disrupts Firms and Industries

The world economy is transforming rapidly from an analogue to a digital-based technology-driven society. This transformation requires businesses to move from a transactional relationship to one that that is “interactional”

Dynamism and Digital Disruption

how to can anticipate the unexpected threats brought on by technological advances that can devastate their business.

There are typically two disruption factors:

A new approach to providing products and services to the consumer.

A strategy not previously feasible, now made possible using new technological capabilities.

Critical Components of Digital Organizations

Unified digital platform

Solution delivery

Analytics capabilities

Business and IT integration

Assimilating Digital Technology Operationally and Culturally

Organizations must create a new architecture when implementing digital technologies.

Companies must recognize that speed and comfort of service can be more important than just the cost.

Empower workforce to try new ideas without over controls.

Allow employees and customer to have choice of devices.

Organizations who force staff to adhere to strict processes and support structures are exposed to digital disruption.


Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

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